Why do you need superior Customer Relationship Management? Because retaining a customer is far more profitable than acquiring new ones. It’s a lot of hard work, especially if you are not a retention expert. Luckily, we are. Our team of top-flight CRM experts improve the lifetime value of your customers by:

  • Developing bespoke promotional strategies
  • Identifying high-worth customers and giving them a VIP service
  • Segmenting customers by behaviour, value and preference
  • Utilising a variety of communications channels including CRM email, SMS, outbound calling and push messaging
  • A/B testing of CRM mailers to ensure best results
  • Certifying all communications are both regulatory and spam compliant